Knowledge Base Management Intern

TL;DR

Knowledge Base Management Intern: Supporting the Customer Support Knowledge Team by strategizing, structuring, and optimizing the AI-powered Knowledge Base content library. Focus on ensuring accurate, consistent, and actionable information for Customer Support agents to enhance user experience across multiple countries.

Location: Paris, France

Company

hirify.global is a leading community-based travel app with 27 million members across 21 countries, employing 800 people globally with a diverse and partly remote workforce.

What you will do

• Support the launch and management of a new AI-powered Knowledge Base tool.
• Strategize and structure the content library for Customer Support teams.
• Optimize content to ensure immediate access to accurate and actionable information.
• Collaborate with Customer Support and other company teams to maintain content quality.

Requirements

• Location: Must be based in Paris, France.
• Strong interest in knowledge management and customer support.
• Good command of English (B2 level or higher).
• Ability to work onsite and collaborate with diverse teams.