Content Writer (Retail Media)

TL;DR

Content Writer (Retail Media): Creating and optimizing high-quality self-service articles for client-facing Help Centers with an accent on translating complex product information into clear, user-friendly content. Focus on applying content governance, monitoring performance, and ensuring excellent content UX for brands, advertisers, and retailers.

Location: Hybrid in Barcelona, Spain

Company

hirify.global is a leader in commerce media, empowering brands, agencies, and publishers with AI-powered advertising solutions.

What you will do

• Create and maintain Help Center documentation (how-to guides, troubleshooting, product overviews, best practices) for Retail Media solutions.
• Translate complex product information into clear, concise, user-friendly content.
• Collaborate cross-functionally with Product, Marketing, UX Writing, Customer Support, and Enablement teams.
• Apply content governance, including style guide compliance, terminology consistency, SEO structure, and publishing standards.
• Monitor and improve content performance by analyzing metrics, search behavior, and customer feedback.
• Write in-platform guidance and messaging (pop-ups, tooltips, guided tours, release notes, onboarding flows).

Requirements

• Excellent English writing skills, with the ability to simplify complexity while maintaining accuracy.
• Experience in content writing, product documentation, customer education, or SaaS content creation.
• Strong collaboration abilities and comfort working with cross-functional stakeholders.
• Familiarity with CMS platforms, help center systems, and basic SEO principles.
• Ability to manage multiple priorities and deliver high-quality content in a fast-paced environment.
• Self-starter mindset to independently gather information through research or engaging subject matter experts.

Nice to have

• Experience with Stonly, Intercom, Zendesk, Vyond, Camtasia, Loom.
• Understanding of ad tech or retail media ecosystems.
• Experience with localization workflows and multilingual content.
• Working knowledge of Jira and Confluence.

Culture & Benefits

• Hybrid work model blending home and in-office experiences.
• Learning, mentorship, and career development programs.
• Health benefits, wellness perks, and mental health support.
• Diverse, inclusive, and globally connected team culture.
• Attractive salary with performance-based rewards and family-friendly policies.
• Potential for equity depending on role and level.