Content Writer (Retail Media)

TL;DR

Content Writer (Retail Media): Create, maintain, and optimize high-quality help center articles and in-platform guidance for Retail Media solutions with an accent on clear, user-friendly content and cross-functional collaboration. Focus on translating complex product information, content governance, SEO, and improving content performance through analytics.

What you will do

• Create and maintain Help Center documentation including how-to guides, troubleshooting articles, and product overviews.
• Translate complex product information into clear, concise content tailored to brands, advertisers, and retailers.
• Collaborate cross-functionally with Product, Marketing, UX Writing, Customer Support, and Enablement teams.
• Apply content governance including style guide compliance, terminology consistency, and SEO standards.
• Monitor and improve content performance using metrics, search behavior, and customer feedback.
• Produce localization-ready content and write in-platform guidance to support users during product updates.

Requirements

• English: C2 level required
• Experience in content writing, product documentation, customer education, or SaaS content creation.
• Strong collaboration skills and ability to work with cross-functional teams.
• Familiarity with CMS platforms, help center systems, and basic SEO principles.
• Strong time-management skills and ability to deliver high-quality content in a fast-paced environment.
• Self-starter mindset with ability to independently gather information and a proactive, detail-oriented attitude.

Nice to have

• Experience with Stonly, Intercom, Zendesk, or similar platforms.
• Experience with video editing tools like Vyond, Camtasia, Loom.
• Understanding of ad tech or retail media ecosystems.
• Experience with localization workflows and multilingual content.
• Working knowledge of Jira and Confluence for task tracking and collaboration.

Culture & Benefits

• Hybrid work model blending home and office experiences.
• Learning, mentorship, and career development programs.
• Health benefits, wellness perks, and mental health support.
• Diverse, inclusive, and globally connected team.
• Fair pay with performance-based rewards and family-friendly policies.
• Potential for equity depending on role and level.