TL;DR

Junior IT Support Engineer (System Engineering): Providing L1/L2 IT support for a global energy transportation company with an accent on 24/7 help desk operations and night shift coverage. Focus on troubleshooting Windows, Outlook, user accounts, and network issues while ensuring stable operations and proper escalation.

What you will do

Provide 24/7 Tier-1 IT Help Desk support, focusing on night shifts for corporate headquarters and global fleet.
Handle hotline calls and tickets, perform first-line troubleshooting including account unlocks, password resets, Outlook, PC performance, and network checks.
Record, categorize, and prioritize incidents in the ticketing system with accurate documentation.
Resolve Tier-1 issues and escalate to Tier-2 teams when necessary.
Maintain communication with end users until resolution or escalation.
Follow SLAs, escalation rules, and shift handover procedures.

Requirements

1+ years experience as IT Support Engineer with reliable Tier-1 support in 24/7 environment including night shifts.
Strong troubleshooting skills in Windows, Outlook, user account management, and network fundamentals.
English: Intermediate+ or higher required.
Ability to work independently and calmly under pressure during night shifts (Qatar time zone).
Dependable with clear documentation and proper escalation skills.

Culture & Benefits

Work with leaders in various industries including FinTech, Healthcare, Retail, and Telecom.
Professional, financial, and career growth with mentoring and adaptation systems.
Access to corporate training portal and certification compensation.
English courses, private health insurance, and sports activity compensation.
Bright corporate life with social events and referral program.

Junior It Support Engineer