TL;DR

Customer Experience Representative (SMB): Delivering and maximizing outcomes for aligned customers and vendors by driving platform utilization and enabling sales with an accent on recruitment, training, end-customer acquisition, and pipeline development. Focus on providing valuable insights, technical expertise, and exceptional service to foster strong customer relationships and contribute to category growth.

Location: Must be based in the United States

Salary: $47,300–$75,700 per year

Company

%hirify_global% is a leading technology company and a vital player in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

What you will do

Drive insights and actions for reseller partners and vendors, identifying opportunities to increase Xvantage platform usage.
Develop a comprehensive understanding of products and services, staying updated with industry trends and competitive offerings.
Collaborate with sales teams to identify customer needs and recommend suitable solutions.
Assist in pre-sales activities, including product demonstrations, technical consultations, and proposal development.
Proactively engage with customers to understand their challenges, goals, and requirements, providing personalized recommendations.
Work closely with key vendors to stay informed about product updates and leverage partnerships to deliver value to customers.

Requirements

Minimum two years of sales/customer service experience (preferably in the technology industry) or one year of technology or distribution experience.
Good communication and presentation skills.
Self-motivated and proactive with a strong sense of ownership and accountability.
Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.
Ability to be a team player and collaborate with cross-functional teams and vendors.
Must be prepared to pass a drug test and successfully pass a pre-employment background check.

Culture & Benefits

Access to healthcare benefits, paid time off, and parental leave.
401(k) plan with company match, short-term and long-term disability coverage.
Basic life insurance and wellbeing benefits.
Proud to be an equal opportunity employer.