Customer Success Manager

TL;DR

Customer Success Manager: Managing strategic accounts and driving revenue growth with an accent on building trusted C-suite relationships and leveraging customer intelligence. Focus on navigating complex client organizations, creating expansion roadmaps, and maximizing cross-sell opportunities.

Location: London, UK (onsite)

Company

hirify.global develops autonomous delivery robots providing zero-emission deliveries across campuses and neighborhoods, reducing congestion and pollution.

What you will do

• Drive expansion opportunities through strategic value positioning and competitive engagement
• Build trusted relationships with C-suite and key decision-makers
• Create and execute aggressive expansion roadmaps aligned with customer and company goals
• Leverage customer intelligence to identify revenue growth and cross-sell opportunities
• Navigate complex organizational politics to influence key stakeholders
• Proactively manage churn risks and maximize account growth

Requirements

• Location: Must be based in London, UK
• Minimum 3 years experience in strategic account growth, customer success, or sales
• Fluency in English (B2 level or higher)
• Strong commercial instincts and ability to build executive-level relationships
• Advanced analytics skills and ability to develop data-backed business cases

Nice to have

• Additional language skills

Culture & Benefits

• Collaborate with motivated, feedback-driven colleagues
• Fast-growing scale-up with career progression opportunities
• Direct impact on customer outcomes and company growth
• Learn from talented global team members