B2B Customer Care And Quality Intern

TL;DR

B2B Customer Care And Quality Intern (Customer Support): Supporting B2B customer care by monitoring seller quality, analyzing data, and improving customer service processes with an accent on AI-based solutions and knowledge base management. Focus on coordinating operational support, process improvements, and creating customer-facing materials.

Location: Bordeaux, France

Salary: €1,100–€1,300 per month

Company

hirify.global is a global marketplace for refurbished devices focused on reducing environmental impact by providing reliable and affordable tech with significantly lower carbon emissions.

What you will do

• Monitor quality performance of sellers on product and delivery aspects by analyzing data and recommending corrective actions
• Support creation of customer-facing materials including FAQs and deployment of AI-based chat bot solutions
• Coordinate creation of agents knowledge base documenting existing processes
• Work on process improvements to better manage customer issues
• Support customer care agents in operational tasks

Requirements

• Location: Must be based in Bordeaux, France
• Relevant analytical skills to identify business insights and share recommendations
• Experience in customer service
• Fluency in French and English
• Proven business sense and skills for transversal management

Nice to have

• Previous experience in e-commerce business

Culture & Benefits

• Mission-driven work environment with impact on the planet
• Hybrid work environment with 2 remote days per week and 1 remote work week per quarter plus 3 flex days
• Employee Resource Groups including mentorship and accessibility policies
• Diversity, equity, and inclusion principles embedded in company culture

Hiring process

• Video-call interview with Talent Acquisition Specialist
• Case study home assignment
• Technical interview with manager
• Cultural fit interview with team member