Technical Writer (AI)

TL;DR

Technical Writer (AI): Creating and maintaining high-quality technical documentation for an AI-powered cloud contact center solution with an accent on SDK guides, CRM integration instructions, and API references. Focus on consolidating existing content, collaborating with product and engineering teams, and ensuring content is organized and accessible for customers and developers.

Location: Remote or Hybrid (North America, Europe, or other regions depending on company's legal entities)

Salary: €45,000–€48,000 annually

Company

hirify.global is an AI-powered contact center innovation company delivering a future-proof, cloud platform that redefines the customer experience.

What you will do

• Create, update, and maintain end-user and developer documentation, including SDK guides, CRM integration instructions, and API references.
• Collaborate with Product Managers, Engineers, and other stakeholders to understand product features and documentation requirements.
• Manage documentation projects and timelines effectively using Jira.
• Consolidate and organize existing documentation within Zendesk and Confluence to create a unified and accessible knowledge base.
• Contribute to creating and publishing release notes for new features and product updates.
• Assist with public-facing, developer-oriented projects.

Requirements

• 2-4+ years of experience in a Technical Writing role.
• Demonstrated experience writing for a technical audience, such as developers (APIs, SDKs).
• Hands-on experience with documentation and project management tools like Zendesk, Confluence, and Jira.
• Proficiency with Markdown, XML, and version control systems like GitHub.
• Ability to quickly grasp complex technical concepts and make them easily understandable.
• Excellent written and verbal communication skills.
• Experience working in an agile development environment.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Please provide writing samples or a link to your portfolio with your application.

Culture & Benefits

• Be at the forefront of innovation, directly shaping the future of customer experience.
• Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
• Comprehensive Benefits: Medical, dental, vision, 401(k) plan, and commuter benefits.