TL;DR

Customer Support Engineer (Fintech): Provide specialized technical and product support to customers post-sales with an accent on managing escalations, collaborating cross-functionally, and contributing to knowledge base development. Focus on delivering high-quality real-time support via live chat, phone, and email while advocating for customer needs to influence product improvements.

Location: Tbilisi, Georgia (onsite)

Company

%hirify_global% is an AI-powered fintech platform automating finance operations for mid-market businesses globally, partnering with major financial institutions and serving over 5,000 companies worldwide.

What you will do

Provide world-class customer service and ensure post-sales success.
Deliver specialized support on technical and product issues, managing escalations.
Coordinate resolution efforts with Customer Success, Product, and Engineering teams.
Advocate for customers by sharing feedback to influence the product roadmap.
Create and maintain knowledge base articles.

Requirements

Location: Must be based in Tbilisi, Georgia for onsite work.
2+ years of technical support experience in a SaaS company.
Proven ability to provide real-time support via live chat, phone, and email.
Strong communication and problem-solving skills.
Experience with ticketing systems such as Zendesk and Salesforce.
English proficiency at least B2 level.

Nice to have

Experience with payment systems or fintech companies.
Ability to read and debug HTML code and API calls.
Knowledge of ERP systems like NetSuite or QuickBooks and accounting.
Relevant academic degree in finance, accounting, or technical field.

Culture & Benefits

Collaborative and inclusive culture valuing diverse voices.
Flexible workplace and career coaching.
Commitment to equal opportunity and accommodations during recruitment.