Client Experience Officer (Fintech)

TL;DR

Client Experience Officer (Fintech): Deliver outstanding client support across multiple channels including live chat, email, social media, and phone with an accent on compliance and regulatory standards. Focus on improving client communication, managing inquiries, and enhancing client retention and conversion ratios.

Location: Hybrid with office near Limassol Municipal Garden, Cyprus

Company

hirify.global is a regulated global fintech specializing in online Forex and CFD trading platforms, operating with agility and a start-up mindset.

What you will do

• Provide exceptional customer support via live chat, email, phone, and social media ensuring quality and KPI adherence.
• Manage client communication channels and main inbox for timely and accurate responses.
• Document and categorize client issues to generate actionable insights for service improvement.
• Maintain and update the Website Support Page and Knowledge Base.
• Improve client communication methods and enhance conversion and retention ratios.
• Assist clients with account verification processes.

Requirements

• Fluency in English and strong communication skills.
• Experience in a similar client support role with a strong customer focus.
• Ability to work in a fast-paced, evolving environment with attention to detail.
• Proficiency with Microsoft applications, Google Drive, Gmail, Slack, MT4, and MT5.
• Ability to collaborate effectively within a team and uphold company values.

Culture & Benefits

• Competitive salary with bonus scheme and flexible hybrid working.
• Remote work option up to 6 weeks per year.
• Paid sick leave, vacation days, and volunteering days.
• Comprehensive medical insurance and pension fund.
• Employee referral bonuses and ongoing personal development opportunities.
• Collaborative and friendly culture with frequent events and wellbeing initiatives.