TL;DR

Hardware & Payments Support Specialist: Install and troubleshoot client hardware and support payment operations with an accent on EMV devices, POS peripherals, and network troubleshooting. Focus on solving payment escalations, client communication, and optimizing hardware support processes.

Location: Hybrid in Denver, United States

Salary: $22.88-$34.32/hour plus 10% bonus potential

Company

%hirify_global% is a leading SaaS company providing reservation software for tours, activities, and attractions worldwide, part of Booking Holdings.

What you will do

Schedule and attend video calls to assist clients with hardware, software, and network troubleshooting
Handle inbound tickets related to hardware setups and payment inquiries
Perform on-site diagnostics, installations, and repairs at client locations
Maintain expert knowledge of %hirify_global%-compatible hardware and update Help Center content
Organize technical trainings and act as liaison between vendors, internal teams, and clients
Resolve payment-related escalations and support payment operations projects

Requirements

Must be authorized to work in the United States
Experience supporting EMV devices, Boca ticket printers, and POS peripherals
Background in SaaS or IT and familiarity with networking fundamentals
Strong verbal and written communication skills with ability to mentor team members
Self-starter able to manage workload independently
Experience with TeamViewer application

Culture & Benefits

Medical, dental, and vision coverage
26 vacation days, 10 sick days, and 12 paid holidays annually
401k with employer matching and global leave benefits
Work-from-home assistance and hybrid-friendly environment
Educational opportunities and wellness benefits including Headspace subscription
Social events, team-building, and paid volunteer hours