TL;DR

Product Support Representative (Medtech): Provides frontline support for Nextech software applications, ensuring timely response and resolution of customer issues with an accent on documenting and escalating advanced problems. Focus on maintaining customer satisfaction and developing proficiency in healthcare software functionality.

Location: Remote - Must be based in the United States (except California)

Company

%hirify_global% is a leader in specialty healthcare technology solutions.

What you will do

Support Nextech software applications by responding to incoming calls and emails.
Document and resolve incomplete customer incidents following guidelines.
Investigate software exceptions and error reports.
Schedule and perform upgrades of the Nextech software.
Provide exceptional customer service.
Maintain detailed notes and documentation for each support incident in the ticketing system.

Requirements

1 year of experience in a software troubleshooting role with customers.
Excellent technical skills, including basic computer skills.
Strong interpersonal, written, and verbal communication skills.
Proficient skills in using the Microsoft Office Suite.
Ability to type at a rate of 30 WPM with 90% accuracy.

Nice to have

Bachelor's degree.
Salesforce experience.
Experience using Zoom Contact Center or similar in a call center environment.
Ability to type at a rate of 50 WPM with 95% accuracy.

Culture & Benefits

Generous annual bonus opportunity.
401(k) with Employer Match.
40 hours of paid personal time and 15 days of accrued PTO (increasing with years of service), plus 11 paid holidays.
Choice of Medical, Dental, and Vision plans with Health Savings Account (HSA) and Flexible Spending Account (FSA).
100% Company-Paid Parental leave (after 6 months), Life Insurance, and Short/Long Term Disability Insurance.
Access to Wellness Programs, Employee Assistance Program, and Corporate Discounts.

Hiring process

One-Way Video Interview (5-6 questions, less than 15 minutes).
Skill-based assessment through vendor Criteria (approximately 20 minutes).
Hiring Manager Interview (45-60 minutes).
Team Interview (60 minutes).

Healthcare Software Support Representative - P+ (Medtech)