Staff Software Engineer, Infrastructure (AI)

TL;DR

Staff Software Engineer, Infrastructure (AI): Building and optimizing high-scale, low-latency production infrastructure for a conversational AI platform with an accent on networking, data, and ML serving. Focus on architectural solutions, service latency optimization, and evolving CI/CD and GitOps practices to ensure system reliability and developer velocity.

Location: San Francisco, in-office

Salary: $300K–$375K

Company

hirify.global is the leading conversational AI platform empowering every brand to deliver concierge customer experience.

What you will do

• Design and implement critical infrastructure services with strong SLOs, clear runbooks, and actionable telemetry.
• Partner with research and product teams to architect solutions, evaluate performance, and scale new features.
• Tune service latencies by optimizing networking paths, caching, queuing, and CPU/memory/I/O.
• Evolve CI/CD, golden paths, and self-service tooling to improve developer velocity and safety.
• Support various deployment architectures for customers with robust observability and upgrade paths.
• Lead infrastructure-as-code (Terraform) and GitOps practices, reducing drift with reusable modules and policy-as-code.
• Participate in on-call and drive down toil through automation and elimination of recurring issues.

Requirements

• 8+ years building and operating production infrastructure at scale.
• Depth in at least one area across Core/Data/AI-ML/Platform/Voice infrastructure.
• Proven track record meeting high availability and low latency targets (owning SLOs, p95/p99, and load testing).
• Excellent observability chops (OpenTelemetry, Prometheus/Grafana, Datadog) and incident response (PagerDuty, SLO/error budgets).
• Clear written communication and the ability to turn ambiguous requirements into simple, reliable designs.

Nice to have

• Experience being an early backend/platform/infrastructure engineer at another company.
• Strong Kubernetes experience (GKE/EKS/AKS) and experience across multiple cloud providers (GCP, AWS, and Azure).
• Experience with customer-managed deployments.

Culture & Benefits

• Medical, dental, and vision benefits.
• Flexible time off.
• Daily lunch/dinner & snacks in the office.
• Driven by values: customers are everything, relentless momentum, winner’s mindset, and stronger together.
• Work in an in-office company environment focused on excellence and velocity.