Senior Developer Support Engineer

TL;DR

Senior Developer Support Engineer (Customer Support): Independently resolve complex technical support cases involving APIs, authentication, and integrations with an accent on advanced troubleshooting and escalation management. Focus on collaborating with Product and Engineering teams to improve tooling, documentation, and support scalability.

Location: Remote within the United States or San Francisco, CA

Salary: $107,000 - $139,600 USD

Company

hirify.global is a no-code app platform empowering organizations to accelerate critical business processes, trusted by over 500,000 organizations including 80% of the Fortune 100.

What you will do

• Independently resolve complex technical support cases related to APIs, SSO/SAML, SCIM, automations, scripting, and integrations
• Serve as an escalation point for advanced developer and admin support issues
• Collaborate with Product and Engineering teams to improve tooling, documentation, and product features
• Contribute to internal tooling, automation, and technical content such as scripts and community resources
• Meet or exceed case volume and CSAT targets
• Identify and drive process improvements to enhance scalability and support experience

Requirements

• Location: Must be based in the United States or able to work remotely within the US
• 3+ years in advanced technical or developer support roles with strong experience in APIs, integrations, and enterprise authentication workflows
• Proven ability to troubleshoot complex systems and communicate clearly with technical and non-technical audiences
• Deep experience with REST APIs, JavaScript, SSO/SAML/OAuth, and modern web debugging tools
• Strong technical troubleshooting skills and ability to resolve high-complexity issues independently

Culture & Benefits

• Equal opportunity employer embracing diversity and inclusion
• Comprehensive benefits including restricted stock units and incentive compensation
• Flexible remote work options within the US
• Supportive environment with focus on continuous improvement and collaboration