Senior Technical Account Manager (IoT)

TL;DR

Senior Technical Account Manager (IoT): Implementing, supporting, and managing hirify.global's mobile and IoT device management software solutions with an accent on enterprise client engagement, issue resolution, and customer satisfaction. Focus on technical expertise, project delivery, and acting as a trusted advisor to large enterprise customers.

Location: Remote (Germany)

Company

hirify.global is an industry leader in providing mobile and IoT device management software solutions to over 17,000 customers globally.

What you will do

• Provide subject matter expertise in configuring hirify.global MobiControl software to meet project deliverables.
• Conduct discovery calls with customers to gather requirements and prepare Scope of Work documents.
• Execute implementations, migrations, and upgrades of hirify.global software both remotely and on-site.
• Deliver remote and on-site training sessions on hirify.global software.
• Act as a Technical Account Manager for enterprise customers, serving as a trusted advisor and escalation point.
• Provide feedback to the hirify.global software development team to assist with product fixes and enhancements.
• Support Pre-Sales and Support teams with technical issues and participate in software quality assurance activities.
• Develop and maintain documentation to support standard implementation and support processes.
• Accurately document all Work Orders and Support Cases in a timely manner.
• Log all testing, troubleshooting, and research activities to enhance the support knowledge base.
• Be willing to travel (approximately 5 -10%).

Requirements

• 5–10 years of experience in advanced technical roles (e.g., Implementation Specialist, Technical Support, Solutions Architect) with direct customer advocacy.
• Strong interest in mobility and working knowledge of Android, Apple, and Windows operating systems.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Hands-on experience with MS SQL (scripting and administration).
• Solid understanding of networking concepts and principles, including certificates, SSL/TLS, firewalls, and routing.
• Proficiency in Windows Server administration (LDAP/AD, services, and troubleshooting).

Culture & Benefits

• A company culture that emphasizes personal growth, continuous innovation, and fun.
• A fast-paced environment with a global reach, encouraging you to make your mark.
• Opportunity to work with leading-edge technologies and take on complex, interesting projects.
• Highly collaborative and agile teams.
• Work alongside hirify.global’s partners, including leading tech giants.