TL;DR

Ce Business Solutions Specialist (Project Management): Supporting customer experience and billing systems by managing incidents, requests, system enhancements, and business process improvements with an accent on SAP and integrated enterprise platforms. Focus on coordinating incident resolution, supporting UAT testing, and improving process efficiency in a fast-paced environment.

Location: Tampa, FL, USA, Onsite work Monday–Friday, 8:00 AM–5:00 PM with rotating shifts

Company

%hirify_global% is a staffing company offering contract opportunities with visa sponsorship and W2 employment.

What you will do

Manage incidents and requests, ensuring timely resolution and proper documentation in ServiceNow
Support business partners during diagnosis and resolution processes
Participate in requirements gathering, UAT test strategy development, and execution
Develop and maintain process documentation and system knowledge across SAP and integrated modules
Support impact analysis for system upgrades and participate in solution roadmap discussions
Partner with business users to improve process efficiency and operational outcomes

Requirements

Location: Must work onsite in Tampa, FL
2+ years supporting customer-service-related technology solutions
Experience in project coordination or management with Agile and Waterfall SDLC
Proficiency with Microsoft Office Suite and strong communication skills
Ability to work collaboratively in cross-functional teams
Associate’s Degree in Business Management or related field required

Nice to have

Experience with SAP (CRMB/IS-U) in customer service, billing, finance, or device management
Experience with ServiceNow, Smartsheet, forecasting tools, and regulated environments
Bachelor’s Degree in Business Management or related field

Culture & Benefits

Contract opportunity with W2 employment only
Visa sponsorship available
Structured work schedule with rotating shifts