TL;DR

Senior Recruiter: Manage full-cycle recruitment focusing on scaling a global Customer Support organization with an accent on high-volume recruitment, strategic sourcing, and diversity hiring. Focus on developing tailored hiring strategies, managing recruitment lifecycle, and ensuring a positive candidate experience.

Location: Onsite in Heredia, Costa Rica

Company

%hirify_global% is a product company specializing in software solutions.

What you will do

Lead high-volume recruitment for Customer Support roles ensuring quality and timely pipeline.
Develop and implement data-driven sourcing strategies for diverse candidate pipelines.
Consult with leadership to define job requirements and interview processes aligned with business goals.
Manage end-to-end recruitment lifecycle including screening, coordination, and offer negotiation.
Champion diversity, equity, and inclusion in hiring processes.
Maintain accurate documentation in ATS ensuring compliance with policies and regulations.

Requirements

Location: Must be based in or able to work onsite in Heredia, Costa Rica
5+ years of full-cycle recruiting experience, preferably in technology and customer support roles.
Strong communication, interpersonal, organizational, and time management skills.
Experience negotiating compensation and articulating company value proposition.
Familiarity with ATS, preferably Workday, and data-driven recruitment tracking.