TL;DR

Customer Support Officer: Providing friendly and professional support to small business customers via phone, email, and live chat with an accent on problem solving, customer relationship building, and product knowledge. Focus on managing high volumes of enquiries, delivering fair solutions, and supporting customers in a fast-paced environment.

Location: Hybrid (Cardiff City Centre Office, UK)

Salary: £26,500 + monthly bonuses (part-time salary discussed at interview)

Company

%hirify_global% is a fintech company providing an all-in-one business credit card and spend management platform serving over 200,000 businesses worldwide.

What you will do

Provide customer support via phone, email, and live chat with professionalism and empathy
Resolve customer issues efficiently and take ownership from start to finish
Stay updated on products and policies to offer accurate advice
Identify opportunities to improve processes and customer experience
Support customers who need extra assistance
Work flexible shifts including part-time and rotating schedules

Requirements

Location: Hybrid role based in Cardiff, UK office
English: B2 level or higher
2+ years customer service experience, preferably in financial services
Excellent communication and problem-solving skills
Ability to manage high enquiry volumes without quality loss
Proactive and solutions-focused attitude

Nice to have

Experience working in a fast-paced team environment

Culture & Benefits

Private healthcare including dental and optician services
Worldwide travel insurance
28 days holiday plus bank holidays
Annual learning and wellbeing budget
Enhanced parental leave and salary sacrifice pension scheme
Dog-friendly office with recreational amenities

Hiring process

Introductory 15-minute phone call with Talent Team
In-person assessment day in Cardiff (January 20-22, 2026)
Start date: February 23, 2026