Customer Support Officer

TL;DR

Customer Support Officer: Providing friendly and professional support to small business customers via phone, email, and live chat with an accent on problem solving, customer relationship building, and product knowledge. Focus on managing high volumes of enquiries, delivering fair solutions, and supporting customers in a fast-paced environment.

Location: Hybrid (Cardiff City Centre Office, UK)

Salary: £26,500 + monthly bonuses (part-time salary discussed at interview)

Company

hirify.global is a fintech company providing an all-in-one business credit card and spend management platform serving over 200,000 businesses worldwide.

What you will do

• Provide customer support via phone, email, and live chat with professionalism and empathy
• Resolve customer issues efficiently and take ownership from start to finish
• Stay updated on products and policies to offer accurate advice
• Identify opportunities to improve processes and customer experience
• Support customers who need extra assistance
• Work flexible shifts including part-time and rotating schedules

Requirements

• Location: Hybrid role based in Cardiff, UK office
• English: B2 level or higher
• 2+ years customer service experience, preferably in financial services
• Excellent communication and problem-solving skills
• Ability to manage high enquiry volumes without quality loss
• Proactive and solutions-focused attitude

Nice to have

• Experience working in a fast-paced team environment

Culture & Benefits

• Private healthcare including dental and optician services
• Worldwide travel insurance
• 28 days holiday plus bank holidays
• Annual learning and wellbeing budget
• Enhanced parental leave and salary sacrifice pension scheme
• Dog-friendly office with recreational amenities

Hiring process

• Introductory 15-minute phone call with Talent Team
• In-person assessment day in Cardiff (January 20-22, 2026)
• Start date: February 23, 2026