Moderation Community Manager (Gaming)

TL;DR

Moderation Community Manager (Gaming): Ensuring a safe and creator-friendly global community by developing and enforcing guidelines, handling sensitive user communications, and identifying emerging risks. Focus on managing moderation queues, mentoring volunteer moderators, and improving operational processes for a high-volume platform.

Location: This position can be remote within the UK or based in our offices in Exeter, UK. We are unable to sponsor international visas.

Salary: £35,000–£45,000

Company

hirify.global is the largest video game modding platform on the internet, with over 65 million registered members and 18 billion mod downloads.

What you will do

• Own the development and refinement of community guidelines, moderation policies, and enforcement frameworks.
• Apply community guidelines consistently and handle user-facing communications for sensitive issues (harassment, impersonation, IP disputes).
• Identify emerging risks around major game launches, cultural flashpoints, or feature changes with proposed mitigations.
• Work through moderation queues, prioritising, triaging, actioning, and resolving cases with accurate notes and audit trails.
• Manage, monitor, and aid volunteer moderators in maintaining high standards of moderation across the site.
• Provide mentorship and guidance to other Community Managers and Customer Support Specialists.

Requirements

• Proven experience in online moderation, community management, or trust & safety (UGC or gaming community preferred), comfortable reviewing sensitive content.
• Deep knowledge of high-volume community platforms or forums, and moderation tooling.
• Proven track record of developing and enforcing community or content policies at scale.
• Excellent communication, conflict resolution, and cross-functional leadership skills.
• Ability to handle sensitive, high-pressure situations with discretion and care.
• Familiarity with regulatory considerations (GDPR, COPPA, OSA) and online harm prevention best practices, as well as gaming/modding culture and IP considerations.

Culture & Benefits

• Remote-friendly within the UK or based in Exeter offices.
• 4-day work week (32 hours) with no reduction in pay.
• £25 allowance each month to spend on video games.
• Employee Assistance Programme and private BUPA healthcare for you and your family.
• Flexible training budget.
• Regular social events throughout the year.