TL;DR

Moderation Community Manager (Gaming): Ensuring a safe and creator-friendly global community by developing and enforcing guidelines, handling sensitive user communications, and identifying emerging risks. Focus on managing moderation queues, mentoring volunteer moderators, and improving operational processes for a high-volume platform.

Location: This position can be remote within the UK or based in our offices in Exeter, UK. We are unable to sponsor international visas.

Salary: £35,000–£45,000

Company

%hirify_global% is the largest video game modding platform on the internet, with over 65 million registered members and 18 billion mod downloads.

What you will do

Own the development and refinement of community guidelines, moderation policies, and enforcement frameworks.
Apply community guidelines consistently and handle user-facing communications for sensitive issues (harassment, impersonation, IP disputes).
Identify emerging risks around major game launches, cultural flashpoints, or feature changes with proposed mitigations.
Work through moderation queues, prioritising, triaging, actioning, and resolving cases with accurate notes and audit trails.
Manage, monitor, and aid volunteer moderators in maintaining high standards of moderation across the site.
Provide mentorship and guidance to other Community Managers and Customer Support Specialists.

Requirements

Proven experience in online moderation, community management, or trust & safety (UGC or gaming community preferred), comfortable reviewing sensitive content.
Deep knowledge of high-volume community platforms or forums, and moderation tooling.
Proven track record of developing and enforcing community or content policies at scale.
Excellent communication, conflict resolution, and cross-functional leadership skills.
Ability to handle sensitive, high-pressure situations with discretion and care.
Familiarity with regulatory considerations (GDPR, COPPA, OSA) and online harm prevention best practices, as well as gaming/modding culture and IP considerations.

Culture & Benefits

Remote-friendly within the UK or based in Exeter offices.
4-day work week (32 hours) with no reduction in pay.
£25 allowance each month to spend on video games.
Employee Assistance Programme and private BUPA healthcare for you and your family.
Flexible training budget.
Regular social events throughout the year.