Senior Salesforce Developer (Service Cloud & Financial Services Cloud)

TL;DR

Senior Salesforce Developer (Service Cloud & Financial Services Cloud): Designing, developing, and implementing scalable solutions leveraging Salesforce Service Cloud and Financial Services Cloud data models with an accent on case management, API integrations, and industry-specific data structures. Focus on building Lightning Web Components, Apex classes, and ensuring compliance with financial service regulations within an Agile delivery environment.

Location: Based in Bengaluru

Company

hirify.global is an experience innovation company that partners with recognized brands to unlock new value in the digital world, blending data, AI, creativity, and technology.

What you will do

• Design, build, and customize Salesforce Service Cloud applications within the Financial Services Cloud instance.
• Develop and optimize Case Management, Service Console, Knowledge Base, and Omni Channel Routing features.
• Leverage FSC industry-specific data models to implement solutions that meet client needs.
• Build and maintain Lightning Web Components (LWC), Apex, Triggers, Batch Jobs, and Integration Services.
• Develop API-based integrations with core banking, insurance, wealth management, and third-party systems.
• Implement workflow automation, Omni Scripts, and Flows for case resolution, service processes, and customer onboarding.

Requirements

• 5+ years of hands-on experience as a Salesforce Developer.
• Strong expertise in Service Cloud (Case Management, Omni-Channel, Service Console, Knowledge, Service Cloud Voice).
• Experience working with Financial Services Cloud data model (Person Accounts, Householding, Financial Accounts).
• Proficiency in Apex, LWC, Visualforce, Triggers, SOQL, SOSL, and Salesforce APIs.
• Experience with Declarative tools (Flows, OmniScripts, Process Builder) and Salesforce Integration Patterns.
• Familiarity with DevOps/CI-CD tools (Gearset, Copado, Git, Jenkins) and understanding of Financial Services industry processes.
• Salesforce Platform Developer I certification is required.

Nice to have

• Exposure to Salesforce AI & Analytics tools (Einstein, Tableau CRM).
• Experience with MuleSoft or other middleware for integrations.
• Prior experience working in regulated financial environments.
• Salesforce Platform Developer II, Service Cloud Consultant, or Financial Services Cloud Accredited Professional Certifications.

Culture & Benefits

• Flexibility, with remote and hybrid work options (country-dependent).
• Career advancement through international mobility and professional development programs.
• Access to cutting-edge tools, training, and industry experts.
• Values-driven culture fostering creativity, diversity, and autonomy.
• Commitment to building an inclusive culture where everyone feels supported.
• Work in a borderless, global framework enabling seamless collaboration.

Hiring process

• Talent Acquisition team reviews application and CV covering relevant experiences and expertise.
• Applications do not require age, gender, marital status, or headshot.
• Review is based on skills, experience, and potential.
• Reasonable accommodations are available during the interview process upon request.