TL;DR

Quality Assurance Engineer (Production Support): Ensuring product stability through production incident investigation, monitoring, and collaboration with engineering teams with an accent on log analysis, SQL data validation, and application quality. Focus on resolving incidents efficiently, managing ticket triage, and improving production support processes.

Location: Hybrid in Sarajevo, Bosnia and Herzegovina

Company

%hirify_global% is a global IT services company with over 25 years of experience serving clients in financial, healthcare, insurance, mortgage, and technology sectors.

What you will do

Investigate and resolve production incidents using logs, SQL, and monitoring tools.
Communicate proactively with users and stakeholders during incident resolution.
Manage ticket triage and prioritize issues based on severity and SLA.
Document investigation steps, root causes, and maintain knowledge base articles.
Handle escalations and collaborate with senior engineers and product owners.
Identify and propose improvements to production support processes and workflows.

Requirements

3+ years of experience in QA or production support.
Strong knowledge of software testing methodologies and QA best practices.
Hands-on experience with SQL, monitoring tools (Azure Application Insights, Grafana, Kibana, Splunk, Datadog), and log analysis.
Experience with web applications, APIs, microservices, and defect tracking tools.
Understanding of CI/CD pipelines and release processes.
English proficiency at least B2 level.

Nice to have

Strong analytical and problem-solving skills.
Excellent communication and user-facing skills.
Proactive and ownership-driven mindset.

Culture & Benefits

Access to cutting-edge technologies and top industry professionals.
Competitive remuneration and referral bonuses.
Career growth and mentorship programs.
Collaborative learning environment and professional training.