TL;DR

Lead Product Designer: Leading user discovery and design activities for digital products within Singapore government agencies, with an accent on mapping product and data flows, rapidly shaping prototypes, and refining visual craft. Focus on creating usable, accessible, and operationally efficient product experiences aligning with end-to-end services and policy constraints.

Location: Must be based in Singapore

Company

%hirify_global% is a global transformation partner, with engineering and innovation in its DNA, trusted to help clients envision and build their businesses for the future.

What you will do

Lead user discovery activities, including interviews and contextual inquiry, synthesising insights into clear product opportunities.
Map user journeys and product workflows, capturing both frontstage interactions and essential backstage steps.
Create rapid, testable prototypes in Figma to explore concepts, validate assumptions, and support team alignment.
Design accessible, intuitive, and consistent product experiences using design systems and established patterns.
Collaborate closely with the Service Designer to ensure product flows align with the end-to-end service, operational reality, and policy constraints.
Facilitate structured workshops and discussions to align stakeholders on goals, assumptions, and decisions.

Requirements

7+ years of experience in product design, UX design, or similar roles, with a portfolio showing complex digital products and strong interaction design.
Strong experience running usability testing within accelerated discovery timelines.
Ability to lead discovery end-to-end: planning research, facilitating sessions, synthesising insights, mapping flows, prototyping, and validating concepts.
Deep comfort with mapping product and data flows, clarifying edge cases, and refining interaction patterns.
High proficiency in Figma for design and prototyping.
Clear communication and facilitation skills, able to support alignment across diverse stakeholders.

Nice to have

Experience with digital services in the public sector.
Familiarity with accessibility standards and inclusive design approaches.
Exposure to service design concepts such as journey mapping, operational alignment, and readiness planning.

Culture & Benefits

Opportunity to play a real role in shaping the company's exciting journey on a global scale.
Work with multidisciplinary teams specialising in tech strategy, business innovation, digital solutions, and device and systems engineering.
Collaborative environment, working side-by-side in cross-functional, agile discovery teams.
Commitment to diversity and inclusion, welcoming people from all backgrounds regardless of gender, personality, national origin, race, religion, colour, sexual orientation, gender identity, age, marital status, disability or veteran status.