Technical Operations Analyst II

TL;DR

Technical Operations Analyst II: Leads complex investigation and remediation for critical production service disruptions and/or service enhancements with an accent on cross-functional collaboration and continuous improvement. Focus on identifying underlying issues through data analysis and implementing holistic solutions.

Location: Hybrid in Chicago, Illinois, United States

Salary: $81,000.00 – $113,500.00 USD (up to $129,500.00 based on performance)

Company

hirify.global is a global travel technology company powering travel for everyone, everywhere.

What you will do

• Lead investigation and remediation of critical production service disruptions.
• Drive improvements for chronic issues and product opportunities through data analysis and stakeholder partnership.
• Implement solutions using advanced technical knowledge and escalate complex issues when needed.
• Collaborate across disciplines to develop effective solutions for complex problems.
• Develop and maintain support documentation for various support personnel levels.
• Design differentiated technical communications for internal and external audiences.

Requirements

• 3-5 years of direct and relevant experience required
• Strong experience with Zendesk and/or Salesforce.
• Familiarity with JIRA for work tracking.
• Experience supporting 24x7 production or equivalent environments.
• Broad knowledge of infrastructure services and understanding of infrastructure as code.
• Deep understanding of observability, operational tools, and continuous deployment/integration environments.

Culture & Benefits

• Flexible work model with offices.
• Comprehensive benefits package including medical/dental/vision and Employee Assistance Program.
• Travel perks, generous time-off, and parental leave.
• Wellness & travel reimbursement, travel discounts, and IATAN membership.
• Focus on an open, inclusive culture where diversity is celebrated.