TL;DR

Technical Operations Analyst II: Leads complex investigation and remediation for critical production service disruptions and/or service enhancements with an accent on cross-functional collaboration and continuous improvement. Focus on identifying underlying issues through data analysis and implementing holistic solutions.

Location: Hybrid in Chicago, Illinois, United States

Salary: $81,000.00 – $113,500.00 USD (up to $129,500.00 based on performance)

Company

%hirify_global% is a global travel technology company powering travel for everyone, everywhere.

What you will do

Lead investigation and remediation of critical production service disruptions.
Drive improvements for chronic issues and product opportunities through data analysis and stakeholder partnership.
Implement solutions using advanced technical knowledge and escalate complex issues when needed.
Collaborate across disciplines to develop effective solutions for complex problems.
Develop and maintain support documentation for various support personnel levels.
Design differentiated technical communications for internal and external audiences.

Requirements

3-5 years of direct and relevant experience required
Strong experience with Zendesk and/or Salesforce.
Familiarity with JIRA for work tracking.
Experience supporting 24x7 production or equivalent environments.
Broad knowledge of infrastructure services and understanding of infrastructure as code.
Deep understanding of observability, operational tools, and continuous deployment/integration environments.

Culture & Benefits

Flexible work model with offices.
Comprehensive benefits package including medical/dental/vision and Employee Assistance Program.
Travel perks, generous time-off, and parental leave.
Wellness & travel reimbursement, travel discounts, and IATAN membership.
Focus on an open, inclusive culture where diversity is celebrated.