TL;DR

ServiceNow QA Tester (ServiceNow): Building and validating ServiceNow applications to deliver enterprise-wide business processes with an accent on designing, executing, and automating test cases. Focus on ensuring accurate test coverage, identifying and reporting defects, and improving testing methodologies.

Location: This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events.

Company

%hirify_global% is a leading payment technology company delivering software and services to enable payments for businesses worldwide.

What you will do

Design, develop, and execute comprehensive test plans, test cases, and test scripts for various ServiceNow modules (e.g., ITSM, ITOM, ITAM, CSM).
Perform functional, regression, integration, and end-to-end testing of configurations, customizations, and workflows.
Collaborate closely with developers, business analysts, and product owners to define acceptance criteria and ensure accurate test coverage.
Develop and maintain automated test scripts using ServiceNow's Automated Test Framework (ATF).
Conduct API testing and data validation for integrations between ServiceNow and other systems.
Identify, document, and report defects to ensure timely resolution and contribute to continuous improvement efforts.

Requirements

Proven experience (3-5 years) in quality assurance and software testing, with a focus on ServiceNow applications.
Strong understanding of ServiceNow platform functionalities and modules (ITSM, ITOM, ITAM, CSM etc.).
Experience with ServiceNow testing tools, including Automated Test Framework (ATF).
Experience with test automation frameworks and tools such as Selenium, Appium, or Cypress.
Solid knowledge of testing methodologies, software testing life cycle (STLC), and defect management best practices.
Candidates must be legally authorized to work for any employer in the United States without the need for current or future immigration sponsorship.

Nice to have

ServiceNow Certified Application Specialist, ServiceNow Certified System Administrator, or ServiceNow Certified Application Developer.
Experience with JIRA, Git, and Confluence.

Culture & Benefits

Comprehensive benefits package including medical, dental, and vision care.
Access to EAP programs, paid time off, and recognition programs.
Retirement and investment options.
Charitable gift matching programs and worldwide days of service.