ServiceNow QA Tester (ServiceNow)

TL;DR

ServiceNow QA Tester (ServiceNow): Building and validating ServiceNow applications to deliver enterprise-wide business processes with an accent on designing, executing, and automating test cases. Focus on ensuring accurate test coverage, identifying and reporting defects, and improving testing methodologies.

Location: This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events.

Company

hirify.global is a leading payment technology company delivering software and services to enable payments for businesses worldwide.

What you will do

• Design, develop, and execute comprehensive test plans, test cases, and test scripts for various ServiceNow modules (e.g., ITSM, ITOM, ITAM, CSM).
• Perform functional, regression, integration, and end-to-end testing of configurations, customizations, and workflows.
• Collaborate closely with developers, business analysts, and product owners to define acceptance criteria and ensure accurate test coverage.
• Develop and maintain automated test scripts using ServiceNow's Automated Test Framework (ATF).
• Conduct API testing and data validation for integrations between ServiceNow and other systems.
• Identify, document, and report defects to ensure timely resolution and contribute to continuous improvement efforts.

Requirements

• Proven experience (3-5 years) in quality assurance and software testing, with a focus on ServiceNow applications.
• Strong understanding of ServiceNow platform functionalities and modules (ITSM, ITOM, ITAM, CSM etc.).
• Experience with ServiceNow testing tools, including Automated Test Framework (ATF).
• Experience with test automation frameworks and tools such as Selenium, Appium, or Cypress.
• Solid knowledge of testing methodologies, software testing life cycle (STLC), and defect management best practices.
• Candidates must be legally authorized to work for any employer in the United States without the need for current or future immigration sponsorship.

Nice to have

• ServiceNow Certified Application Specialist, ServiceNow Certified System Administrator, or ServiceNow Certified Application Developer.
• Experience with JIRA, Git, and Confluence.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and vision care.
• Access to EAP programs, paid time off, and recognition programs.
• Retirement and investment options.
• Charitable gift matching programs and worldwide days of service.