TL;DR

Senior Genesys Developer (Cloud Platform): Managing and optimizing a Genesys cloud platform for contact center operations with an accent on 24/7 reliability and API integration of AI-developed apps. Focus on architecting solutions, troubleshooting complex issues, and developing strategic roadmaps for contact center technology.

Location: Remote (United States, EST/CST time zones). Must be willing to work on W2 ONLY.

Company

%hirify_global% (S3) is looking for a Genesys Developer for one of its clients.

What you will do

Manage and maintain the Genesys cloud platform to ensure seamless contact center operations.
Architect, design, and integrate internally AI-developed apps with the Genesys Cloud platform via API.
Collaborate with internal and external teams to troubleshoot and resolve issues.
Plan and execute deployments of new features and updates to the Genesys cloud platform.
Support business partners in developing a strategic roadmap for contact center technology.
Ensure 24/7 reliability of the contact center platform.

Requirements

Must be willing to work on W2 ONLY.
Extensive experience with Genesys cloud platform and contact center operations.
5+ years of software development experience.
Genesys certification is required.
Strong troubleshooting and problem-solving skills.
Excellent communication skills, both written and verbal.

Nice to have

IT admin and managing experience with Aspect/Alvaria workforce management systems and/or Intradiem.
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

Genesys Developer (Cloud Platform and Contact Center Ops)