Strategic Client Success Partner

TL;DR

Strategic Client Success Partner: Supporting strategic clients in their digital training strategy, focusing on building strong relationships with HR executives to drive solution usage, adoption, and impact. Focus on coordinating resources, empowering clients with strategic vision, and ensuring contract renewals for continued business growth.

Location: Remote within France or Paris

Company

hirify.global enables companies to upskill from within using their collaborative learning LMS platform, serving 1,700 organizations with 400+ team members across North America and EMEA.

What you will do

• Support strategic clients in their digital training strategy using the hirify.global platform.
• Build strong relationships with HR executives (CHRO, Chief Learning Officer, Digital Learning Manager) to develop usage, adoption, and impact of the solution.
• Coordinate hirify.global resources (technical, pedagogical) and empower clients with strategic positioning and vision.
• Ensure contract renewal and identify new project opportunities for account development (up-selling and cross-selling).
• Define learning transformation roadmaps with clients and identify necessary resources.
• Develop and share good business practices with the entire Client Success team.

Requirements

• 6+ years of experience as a Client Success Manager, HR/Learning/Change Management Consultant, or Digital Learning Manager.
• Ability to lead complex and impactful projects for Strategic accounts (more than 12,500 employees).
• Proven knowledge of the SaaS B2B industry.
• Demonstrated interest in the digital industry, education, and e-learning.
• Native French and excellent English proficiency (B2 minimum).

Culture & Benefits

• Competitive compensation package including base salary, a variable component, and equity.
• Flexible hours and full remote work possible anywhere in France.
• Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, and 1 month parental leave for the second parent.
• Commitment to Diversity, Equity, and Inclusion with 6 active Employee Resource Groups.
• Strong corporate social responsibility charter.
• Impact-driven work environment with a Convexity Culture.

Hiring process

• Phone Screen with Talent Acquisition Manager.
• Discovery Meeting with a Client Success Partner from the Strategic team.
• Case Study with Strategic Client Success Partner Coach and a team member.
• Clarification Meeting with Customer Success Operations Manager.
• Culture Fit Meeting with Chief Customer Officer.
• Offer.