Principal Site Reliability Operations Engineer (SRE)

TL;DR

Principal Site Reliability Operations Engineer (SRE): Managing and resolving production incidents, improving incident processes, and enhancing system architecture for hirify.global's distributed environment with an accent on maintaining uptime, driving incidents to resolution, and post-mortem analysis. Focus on troubleshooting complex technical challenges, automating routine tasks, and mentoring junior team members.

Location: Hybrid in San Mateo, CA, United States (onsite Tuesday, Wednesday, Thursday)

Salary: $226,450–$262,150 USD (Annual)

Company

hirify.global is a platform empowering a global community of developers and creators to build 3D immersive digital experiences, connecting tens of millions daily.

What you will do

• Lead and manage production incidents.
• Collaborate cross-functionally to troubleshoot and resolve sophisticated technical challenges.
• Guide the implementation of incident management processes and procedures.
• Continually monitor system health, performance, and capacity.
• Conduct comprehensive post-mortem analysis to ascertain root causes and formulate corrective measures.
• Contribute substantially to the design and enhancement of system architecture to boost reliability and performance.
• Leverage coding skills to automate daily routine tasks and enhance system efficiency.
• Serve in the Incident Manager On-Call rotation and mentor junior team members.

Requirements

• 8+ years of experience in a comparable role within a Site Reliability Team.
• Advanced knowledge of systems and network infrastructure protocols.
• Demonstrated ability in managing, troubleshooting, and resolving incidents in distributed environments.
• Familiarity with Python, Golang, or similar scripting/programming languages to automate routine tasks.
• Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, or a similar technical field.
• Excellent communication skills to distill complex technical issues into clear and concise language.

Culture & Benefits

• Shape the future of human interaction and solve unique technical challenges at scale.
• Eligible for equity compensation and comprehensive benefits.
• Work in a complex distributed environment full of continuous change.
• Opportunity to connect a billion people with optimism and civility.