Senior ITSM Compliance Specialist

TL;DR

Senior ITSM Compliance Specialist: Ensuring transparency and reliability of IT processes, conducting internal and external audits, and implementing effective control measures with an accent on ITGC framework development, risk management, and compliance with ISO, SOC 2, and SOX-ITGC standards. Focus on assessing and improving IT controls, supporting external IT audits, and driving improvements based on audit results.

Location: Hybrid role. Must be based in Cyprus or Kazakhstan, or be willing to relocate to Cyprus or Kazakhstan (relocation package offered).

Company

hirify.global is a technology company focused on developing a global platform.

What you will do

• Ensure IT processes comply with corporate policies and IT frameworks, including developing and maintaining the ITGC framework and risk management methodologies.
• Perform regular and ad-hoc IT internal control audits, evaluating design and operating effectiveness.
• Assess the current state of IT controls, develop remediation plans, and support external IT audits.
• Monitor and analyze ITSM metrics, preparing automated reports on compliance and process maturity.
• Participate in CAB/ECAB, drive improvements based on audit results, and improve compliance culture through training.
• Develop and implement DRP as part of corporate Business Continuity Plans.

Requirements

• 5+ years of experience in ITSM, Service Management, IT Governance, or IT Audit.
• Strong knowledge of ITIL v3/v4 and hands-on experience with Incident, Problem, Change, Request, CMDB.
• Experience preparing for or supporting ISO 20000, ISO 27001, SOC 2, or SOX-ITGC audits.
• Technical understanding sufficient to validate engineering solutions against ITGC and compliance requirements.
• Experience with ITSM platforms and GRC tools (Jira Service Management, Jira, Vanta).
• Strong analytical and reporting skills with PowerBI, Grafana, or Tableau.

Culture & Benefits

• Stable salary and official employment.
• Health insurance.
• Hybrid work mode and flexible schedule.
• Relocation package offered.
• Access to professional counseling services (psychological, financial, legal).
• Discount club membership.
• Diverse internal and external training programs.
• All necessary work equipment.