Senior ITSM Compliance Specialist

TL;DR

Senior ITSM Compliance Specialist: Ensuring transparency and reliability of IT processes, conducting internal/external audits, assessing risks, and implementing control measures with an accent on ITGC framework development, risk management, and compliance with ISO, SOC 2, and SOX-ITGC standards. Focus on process automation, analytical reporting, and fostering a culture of compliance.

Location: Hybrid - Cyprus, Kazakhstan. Relocation package offered.

Company

hirify.global is a product company seeking to ensure IT process transparency and reliability.

What you will do

• Ensure IT processes comply with corporate policies, best practices, and IT frameworks.
• Perform regular and ad-hoc IT internal control audits, including design and operating effectiveness.
• Assess the current state of IT controls and develop remediation plans.
• Support external IT audits: preparing teams, responding to auditor requests, collecting evidence.
• Monitor and analyze ITSM metrics (SLA/SLI/SLO, incident trends, problem backlog, change success rate, CMDB data quality).
• Drive improvements based on audit results and improve the compliance culture through workshops, training, and consultations.
• Collaborate with Engineering, SRE, Security, Compliance, Legal, Finance, and other stakeholders.
• Develop and implement DRP as part of corporate Business Continuity Plans (BCP).

Requirements

• 5+ years of experience in ITSM, Service Management, IT Governance, or IT Audit.
• Strong knowledge of ITIL v3/v4 and hands-on experience with Incident, Problem, Change, Request, CMDB.
• Experience preparing for or supporting ISO 20000, ISO 27001, SOC 2, or SOX-ITGC audits.
• Technical understanding sufficient to validate engineering solutions against ITGC and compliance requirements.
• Experience with ITSM platforms and GRC tools (Jira Service Management, Jira, Vanta).
• Strong analytical and reporting skills with PowerBI, Grafana, or Tableau.
• Ability to formalize processes and write standards, procedures, and methodologies.

Nice to have

• ITIL v4 MP, ISO 20000, COBIT-2019 certifications.
• Experience automating compliance checks and IT control testing skills.
• Cloud experience (AWS/GCP/Azure).
• Understanding of DevOps/SRE practices.
• CISA/CISM certifications.

Culture & Benefits

• Stable salary, official employment.
• Health insurance.
• Hybrid work mode and flexible schedule.
• Access to professional counseling services including psychological, financial, and legal support.
• Discount club membership.
• Diverse internal training programs and partially or fully paid additional training courses.
• All necessary work equipment.