Technical Support Specialist

TL;DR

Technical Support Specialist: Providing first and second level product support, customer communication, and documentation with an accent on network technologies and IT support. Focus on solving customer issues, bug reporting, and maintaining knowledge base articles in a hybrid work environment in Berlin.

Location: Hybrid in Berlin, Germany

Company

hirify.global is a global leader in connectivity solutions, driving innovation in automation and network security.

What you will do

• Serve as first contact for customers and partners via email and phone
• Provide first level product support and take on second level tasks after training
• Document customer issues in ticket system and escalate complex cases
• Resolve standard inquiries independently
• Create and maintain KnowledgeBase articles and information sources
• Support QA and R&D through bug reporting and testing

Requirements

• Location: Must be based in Berlin or able to work hybrid from Berlin
• Bachelor's degree in computer science or equivalent IT training
• Interest and experience in IT support, network management (SNMP, switches, routers), Debian OS
• Fluent in German and English
• Strong customer service orientation and analytical skills