Customer Support Consultant (Czech)

TL;DR

Customer Support Consultant (Czech): Communicating with hot leads and existing customers via calls, emails, and chats, building long-lasting relationships, and meeting team KPIs. Focus on applying the latest customer happiness practices and maintaining working knowledge of client products.

Location: Opportunity to work fully remotely

Company

hirify.global is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies globally since 2010.

What you will do

• Communicate with hot leads and existing customers via calls, emails, and chats.
• Build positive and long-lasting customer relationships.
• Meet team KPIs and maintain up-to-date knowledge of cutting-edge technology.
• Securely work with customers’ sensitive information.
• Apply the latest customer happiness practices.
• Maintain working knowledge of our client’s products and services.

Requirements

• Excellent Czech and English (B2) communication skills.
• Attention to details, analytical, and research skills.
• Positive and responsible attitude.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

• Customer service or sales experience.
• Experience with CRM systems.

Culture & Benefits

• Fixed schedule: Monday to Friday, 9 AM–5 PM CET.
• Inclusive international environment with responsive management interested in your growth.
• Compensation in USD and good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance and greenhouse conditions for self-development.