End User Technology Engineer

TL;DR

End User Technology Engineer: Providing onsite IT support and maintaining infrastructure for local users, covering desktop, telephony, networking, and business applications with an accent on timely resolution of IT requests, L2/L3 support, and proactive infrastructure management. Focus on supporting office technologies, managing IT assets, and collaborating with remote teams and vendors.

Location: Onsite Munsbach, Luxembourg (Luxembourg City)

Company

hirify.global is a global financial services provider, through its subsidiary European Depositary Bank (EDB), offering banking, depositary, and custody services to asset managers, family offices, institutional investors, and corporates.

What you will do

• Provide onsite IT support and maintain the IT infrastructure for the office.
• Offer L2/L3 support for end user technology issues, including building/repairing laptops and desktops.
• Support Windows 365 infrastructure and endpoints, as well as video conference and meeting room solutions.
• Manage IT equipment deployment for new starters and collection from leavers, and provide printer support.
• Act as hands & eyes support for remote teams, assisting with infrastructure deployment and onsite issue resolution.
• Perform network cabling and patching, office moves and setups, and IT asset inventory management.

Requirements

• 2+ years’ experience in a computer-related support or IT operational environment.
• Good technology understanding and awareness with MS technologies: Intune, Active Directory, Office 365, and Windows 365.
• Good written and communication skills in English.
• Experience with documentation and improving SOPs and other process documents.
• Good customer focus, excellent timekeeping, and interpersonal skills with a focus on listening and questioning.
• Good problem-solving abilities and capability to work under own initiative, with experience configuring and supporting Windows Desktop (10/11).

Nice to have

• Some basic experience with supporting physical networking.

Culture & Benefits

• Favourable salary and the chance to join a passionate and welcoming team.
• Benefits tailored to each location to safeguard people and respect local cultures.
• Investment in talent development, including education support, sponsorship, and in-house training programs.