End User Technology Engineer

TL;DR

End User Technology Engineer: Providing onsite IT support and maintaining the IT infrastructure for the local office in Luxembourg with an accent on resolving IT requests and supporting Windows 365 infrastructure. Focus on maintaining office technologies, deploying IT equipment, and working with vendors to improve efficiencies and satisfy user requests.

Location: Hybrid in Munsbach, Luxembourg

Company

European Depositary Bank (EDB) is part of the hirify.global and provides Banking, Depositary and Custody services to Asset Managers, Family Offices, Institutional Investors and Corporates.

What you will do

• Provide onsite IT support for the office, covering desktop, telephony, networking, and business applications.
• Maintain the IT infrastructure, including EUC hardware, deploying equipment, and managing IT asset inventory.
• Support Windows 365 infrastructure, video conferencing solutions, and phone systems.
• Offer L2/L3 support to the Service Desk for end-user technology issues.
• Work with vendors on IT solutions and collaborate with local office management on technology requirements.
• Research, test, and implement new systems to improve efficiencies and satisfy user requests.

Requirements

• 2+ years’ experience in a computer-related support or IT operational environment.
• Good understanding of MS technologies: Intune, Active Directory, Office 365, and Windows 365.
• Good written and communication skills in English.
• Good customer focus, excellent timekeeping, and interpersonal skills.
• Experience with configuring and supporting Windows Desktop (10/11).
• Some experience with supporting physical networking is desirable.

Culture & Benefits

• Favourable salary and the chance to join a passionate and welcoming team.
• Tailored benefits to each location to safeguard our people and respect local cultures and ways of working.
• Investment in talent development with education support, sponsorship, and in-house training programs.