TL;DR

Senior Manager Customer Marketing Communications: Lead and elevate customer communication strategy across digital channels including email, in-app messaging, push notifications, and SMS with an accent on AI-driven personalization and campaign optimization. Focus on managing a team, driving revenue growth, and deepening product adoption through data-driven marketing and AI integration.

Location: Hybrid in London, United Kingdom

Company

%hirify_global% is a SaaS product company focused on AI-first customer marketing solutions for small and medium-sized businesses.

What you will do

Define and execute digital communication strategy across multiple channels to meet customer marketing goals
Lead and develop a team of digital communications specialists with a focus on AI proficiency
Oversee email and push notification campaigns to improve engagement and conversion metrics
Integrate generative AI tools to enhance content creation, segmentation, and personalization
Collaborate with design, product, and marketing teams to align communications with brand and product roadmaps
Establish KPIs, analyze campaign performance, and optimize strategies based on data

Requirements

Location: Hybrid role based in London, United Kingdom
Proven leadership experience in digital marketing or customer communications in B2B or SaaS
Experience with email marketing tools, campaign management, and customer journey automation
Strong analytical skills including A/B and multivariate testing
Technical fluency with MarTech and AI/ML tools for marketing efficiency
Bachelor's degree in Marketing, Business, or related field; graduate degree is a plus

Nice to have

Experience with Google Suite, Jira, and Tableau for project management and data analysis

Culture & Benefits

People-first culture valuing authenticity, collaboration, and inclusivity
Flexible hours, wellness perks, and various leave options including pawternal leave
Opportunities for mentorship, coaching, and internal mobility
Work on meaningful projects impacting 100,000+ small and medium businesses

Hiring process

Pre-employment background check in accordance with company policy
Structured interviews and evaluation of technical and leadership skills