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Описание вакансии
🚀 Support Manager
📍Europe, Remote
❗️English - B2
Responsibilities
● Build and maintain strong relationships with KateMediacustomers
● Assist customers in resolving technical and operational issues
● Handle incoming requests and escalate tasks to higher-level support teams
● Provide technical support and manage content-related tasks
● Participate in testing company products and services
● Maintain accurate documentation and reporting
Requirements
• English proficiency at Upper-Intermediate level or higher
• Second language will be plus
• Clear communication skills and customer service experience
• Ability to work with email, chat services, and task tracking tools
• Strong interpersonal skills, attention to detail, and organizational abilities
• Analytical thinking and problem-solving mindset
• Goal-oriented, team player with a proactive attitude
• Confident PC user; basic understanding of communication systems and software is a plus
🖇️More information
#support #vacancy #english #it #1stline #poland
📍Europe, Remote
❗️English - B2
Responsibilities
● Build and maintain strong relationships with KateMediacustomers
● Assist customers in resolving technical and operational issues
● Handle incoming requests and escalate tasks to higher-level support teams
● Provide technical support and manage content-related tasks
● Participate in testing company products and services
● Maintain accurate documentation and reporting
Requirements
• English proficiency at Upper-Intermediate level or higher
• Second language will be plus
• Clear communication skills and customer service experience
• Ability to work with email, chat services, and task tracking tools
• Strong interpersonal skills, attention to detail, and organizational abilities
• Analytical thinking and problem-solving mindset
• Goal-oriented, team player with a proactive attitude
• Confident PC user; basic understanding of communication systems and software is a plus
🖇️More information
#support #vacancy #english #it #1stline #poland
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