TL;DR

Team Lead, Customer Success Managers (AI): Leading and coaching a high-performing team of Corporate CSMs to build customer partnerships, drive long-term retention, and maximize value realization from the AI-native Employee Experience Platform. Focus on scaling Customer Success operations, maintaining high team performance, and translating company strategy into actionable team execution.

Location: Hybrid in Munich, Germany. Other office locations include Berlin, Chemnitz, Cologne, Dresden, and Leipzig in Germany.

Company

%hirify_global% is an industry-leading Unicorn company, privately valued at over $1 billion, providing an AI-native Employee Experience Platform to over 2,000 customers globally.

What you will do

Lead, mentor, and coach a team of Corporate CSMs on best practices for customer relationship building and strategic goal alignment.
Develop and implement training programs to enhance team skills in product expertise, commercial negotiations, and expansion identification.
Act as the primary escalation point and strategic "sparring partner" for CSMs on high-value or high-risk accounts.
Participate in recruitment and onboarding of new CSMs.
Own and drive the team’s collective revenue KPIs, including Gross Retention Rate (GRR) and Net Retention Rate (NRR).
Collaborate with Sales, Product, and Marketing leadership to align Customer Success strategy with go-to-market motions.

Requirements

3+ years of experience in a B2B SaaS Customer Success role.
2+ years in a Team Lead, Management, or Senior/Strategic CSM role involving coaching and performance oversight.
Proven track record of managing renewal pipelines and successfully driving upsell/expansion strategies at scale.
Experience defining and optimizing Customer Success processes and leveraging data for team performance management.
Demonstrated ability to motivate, coach, and develop a team to achieve ambitious targets.

Culture & Benefits

Competitive compensation with LTIP (Long Term Incentive Plan).
Flexible working time models and hybrid work option with a yearly flex work allowance of €1560.
31 vacation days annually (including one floating holiday), plus pro rata fully paid Fridays off during August.
Monthly Wellbeing Allowance of €35 for fitness, mental health, hobbies, or relaxation.
Company pension scheme.
One Volunteers Day off per year for supporting a social project.