Senior Product Manager (Identity/AI)

TL;DR

Senior Product Manager (Identity/AI): Defining and orchestrating customer identification and verification capabilities across global service touchpoints with an accent on AI-driven authentication and security-forward workflows. Focus on driving the strategy and roadmap for identity decisioning to reduce customer effort, increase operational efficiency, and secure agentic AI servicing.

Location: Must be based in or able to work from Seattle, WA

Salary: $173,000–$277,000

Company

A global leader in travel technology that powers a diverse family of brands to make travel more accessible and seamless for everyone.

What you will do

• Define product vision and roadmap for customer identification and verification across voice, chat, and AI service channels.
• Drive the integration of AI/ML advancements and behavioral signals to improve authentication success rates.
• Develop and own a comprehensive KPI framework, including metrics like verification rates, confidence scores, and containment impact.
• Collaborate with central Identity Platform teams to deliver scalable, unified identity strategies.
• Enable secure identity verification for agentic AI agents to resolve customer needs efficiently.
• Partner with cross-functional teams including engineering, data science, and security to drive high-impact solutions.

Requirements

• Must be authorized to work in the United States
• Bachelor’s degree with 8+ years or Master’s degree with 6+ years of relevant professional experience.
• Proven experience managing AI or ML-enabled products within identity, authentication, fraud, or customer service domains.
• Demonstrated success in creating product vision, strategy, and roadmap aligned with clear business outcomes.
• Strong experience defining product metrics, building dashboards, and using data to influence decision-making.
• Ability to drive organizational alignment and influence stakeholders across complex, matrixed technical landscapes.

Nice to have

• Experience with MFA, device intelligence, or behavioral analytics technologies.
• Background in the airline or broader travel industry.
• Expertise in security and privacy best practices.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Flexible work model with office-based collaboration.
• Generous time-off policy, parental leave, and career development resources.
• Exclusive travel perks, wellness reimbursement, and IATAN membership.
• Inclusive, award-winning company culture focused on diversity and belonging.