Senior AWS Developer (AI)

TL;DR

Senior AWS Developer (AI): Building and optimizing complex solution designs by leveraging AWS-optimized architectures at enterprise scale with an accent on contact center solutions and integrating Salesforce Einstein, Service Cloud Voice, and Amazon Connect. Focus on hands-on development, applying best practices for security and scalability, and leading development teams in distributing tasks and performing code reviews.

Location: Remote from Colombia. Travel up to 25% anticipated.

Company

hirify.global, part of Accenture, is a trusted leader in AI, Amazon, and Salesforce innovation, crafting intelligent solutions to revolutionize workflows and elevate customer experiences.

What you will do

• Work closely with a Solution Architect to deliver successful contact center solutions.
• Provide technical advisory support during business process reviews and identify customer requirements.
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions.
• Perform hands-on development of solution designs, leveraging best practices.
• Lead a development team in distributing tasks and performing code reviews.
• Deliver technical end-user training and documentation.

Requirements

• Strong hands-on programming experience (e.g., Python, Javascript, Java, C#, .NET, Node.js).
• Experience building integrations across multiple systems, including REST APIs.
• Knowledge of JSON format and related services.
• Experience with Cloudformation and Lambda Integrations.
• Experience implementing CI/CD or Infrastructure as Code.

Nice to have

• Experience with WFM, CRM, and contact center solutions.
• Experience with communications protocols and APIs such as WebRTC and SIP.
• Experience with Contact Flow implementation, Lex integration, and contact center routing.
• Advanced knowledge of AWS services and cloud architecture.
• Familiarity with Salesforce Service Cloud and other contact center platforms (Genesys, Cisco, Avaya, Twilio).
• AWS Cloud Practitioner, Developer Associate/Professional, or Solution Architect Certifications.
• Salesforce Certified Administrator or Platform Developer I.

Culture & Benefits

• Remote-first environment with flexible work options and a culture of trust and understanding.
• Emphasis on collaboration, where suggestions and feedback are valued.
• A fun work environment that celebrates successes.
• Opportunity to be part of an AI-powered transformation and work with trailblazing experts.