Technical Support Specialist L2 (Fintech)

TL;DR

Technical Support Specialist L2 (Fintech): Providing technical support by investigating problems, responding to user inquiries, and improving support processes with an accent on fintech and payments industry knowledge. Focus on troubleshooting complex cases, analyzing logs and databases, and collaborating with development teams to resolve issues.

Location: Remote

What you will do

• Investigate technical problems by analyzing logs, managing transactions, and reviewing product metrics
• Respond to user and partner inquiries regarding technical issues and troubleshooting
• Maintain high-quality communication standards
• Create tasks for the development team based on analysis of technical issues
• Contribute to improvements in support processes and documentation

Requirements

• 3+ years of experience in a similar role
• English: Intermediate or higher (written communication required)
• Strong technical literacy and understanding of fintech and payments industry
• Experience with Jira and monitoring/logging systems (Grafana)
• Proficient SQL skills and understanding of basic software development principles
• Proactive mindset, attention to detail, and strong teamwork skills

Culture & Benefits

• Remote work
• Flexible start of the working day