Senior IT Operations Specialist

TL;DR

Senior IT Operations Specialist: Ensuring stability and performance of key platforms, actively managing incidents, and driving root cause analysis with an accent on monitoring, automation, and compliance. Focus on leveraging Kubernetes, Docker, and various monitoring tools to enhance operational efficiency and service quality.

Location: Hybrid from Gdynia, Gdańsk, or Warszawa (at least 2 days per week from the office)

Salary: 16,000–20,000 PLN/month on B2B

Company

hirify.global is a Polish outsourcing company that creates highly specialized IT teams for international clients, emphasizing employee development and work-life balance.

What you will do

• Ensure stability and performance of key platforms such as GKYC built on Pega CLM.
• Actively manage incidents, troubleshoot issues, and drive root cause analysis to restore services promptly.
• Use monitoring tools like PDC, Sysdig, AppDynamics, Grafana, and Splunk to monitor applications.
• Develop scripts and automation solutions to reduce manual tasks and improve operational efficiency.
• Support change processes and release cycles, ensuring compliance with ITIL and internal governance standards.
• Identify and mitigate security vulnerabilities and work with Kubernetes architecture.

Requirements

• Experience on problem solving/incidents management/change handling
• Understanding of ITIL Framework
• Strong knowledge of IT Infrastructure (servers, networks, storage systems, DBs, web servers).
• Understand Kubernetes architecture, pods, and services.
• Exposure to monitoring tools like PDC, Sysdig, AppDynamics, Grafana, Splunk.
• Hands-on experience with Linux and DB troubleshooting skills.
• Good understanding of Docker container technology.
• Scripting and automation skills: PowerShell, Bash, or Python.
• Experience with agile work cultures.
• Ability to drive complex tasks and coordinate activities across different teams.
• Understanding of cybersecurity principles and compliance requirements.
• English: B2+ required for daily international interaction

Nice to have

• Knowledge of the Pega platform.
• KYC business process and banking domain experience.

Culture & Benefits

• Flexible work organization.
• International work environment.
• Scandinavian organizational culture promoting work-life balance.
• Opportunity for additional training financed by Jit.
• Jit community for integration meetings.
• Proprietary professional development program.