TL;DR

Instructional Design Training Specialist (Education): Develops skill frameworks and scalable learning programs focused on support and CRM roles with an accent on instructional design, digital content creation, and skill gap analysis. Focus on designing engaging e-learning content, assessment methods, and continuous learning pathways aligned with organizational goals.

What you will do

Identify and document core and advanced skills for Support and CRM roles, develop skill standards and measurement methods.
Design and deliver learning programs including e-learning, microlearning, and simulations to address skill gaps.
Conduct skill assessments, analyze data, and collaborate with team leaders to ensure fair skill evaluation.
Deliver onboarding and continuous learning content aligned with product knowledge and client needs.
Support strategic projects such as AI simulation development and gamified learning design.
Manage multiple projects independently and report progress to stakeholders.

Requirements

Willingness to relocate to Malaysia.
Bachelor’s degree or higher with minimum 2 years experience in training or instructional design.
Proficiency in e-learning authoring tools and LMS platforms.
Experience with data analysis languages (Python, R, SQL) and JavaScript is a significant advantage.
Excellent English communication skills (verbal, written, visual).
Strong organizational, problem-solving skills, and ability to work across time zones.

Culture & Benefits

Competitive compensation and extensive learning opportunities including professional training and certifications.
Relocation support including flight tickets, accommodation, and legal assistance for employee and family.
Health and life insurance coverage for employees and family members.
Generous paid time off including annual leave and sick leave.
Education allowance for children’s schooling and kindergarten fees.
Team-building events and community gatherings.