Customer Success Manager

TL;DR

Customer Success Manager (SaaS, Procurement Analytics): Acting as the main point of contact for global clients, ensuring they receive value from hirify.global's procurement analytics solutions, with an accent on developing client retention, growth strategies, and internal project coordination. Focus on designing and configuring hirify.global applications, onboarding new clients, and driving development projects to maximize software value for Procurement, Finance, and IT functions.

Location: Hybrid, based in Chicago, United States

Salary: $75,000–$90,000

Company

hirify.global is a SaaS company providing procurement analytics solutions to data-driven enterprises, with a strong global client base.

What you will do

• Act as your customers’ main point of contact, understanding their business needs, and ensuring they receive the value they are looking for from hirify.global.
• Collaborate with Key Account Managers to develop client retention and growth strategies.
• Help identify opportunities to expand hirify.global offerings with your customers and support the Key Account Manager in driving the sales case.
• Act as an internal project manager to coordinate the support activities needed to support our clients.
• Design hirify.global applications together with other colleagues to match the needs of your clients and configure the applications for them.
• Onboard new clients and train users to get the most out of the insights our application provides to them.
• Help client Procurement, Finance and IT functions to find solutions for their needs and to get the maximum value out of hirify.global’s software.
• Drive development projects for your clients.

Requirements

• Have an analytical mindset and unsatiable curiosity to go deeper.
• Be a fantastic problem solver and take strong ownership of tasks.
• Have a proactive attitude, willingness to fail and learn from mistakes.
• Can communicate complex things in a simple manner internally with the global hirify.global teams, with your clients, and with other stakeholders.
• Have the desire to learn and understand the business and the context of your clients; prior experience or understanding of procurement and supply chain is preferred.
• Know how to build great and long-lasting relationships with clients and thrive to exceed client expectations.
• English: Fluent written and spoken required; other language skills (e.g. Spanish) are an asset too.
• Familiar with project management and how to assess criticality for order of resolution.
• Are tech-savvy and quick to learn how to use new software and technologies.
• Don’t mind travelling from time to time for client meetings.
• hirify.global is unable to offer visa sponsorship at this time.

Nice to have

• Previous experience with QlikView or Qlik Sense (data visualization tools).

Culture & Benefits

• Dynamic and international work environment with an open, honest, and supportive U.S./Nordic working culture.
• Possibility of working with high profile executives from Fortune 500 companies.
• Close cooperation and support from your fellow hirify.globalnians – in the U.S. and across the Atlantic in Finland and Romania.
• An environment that challenges you to exceed and enables you to learn more, with freedom and responsibility.
• Unlimited PTO (minimum 25 days off per year, up to 4 consecutive weeks off).
• Paid Parental Leave; Medical, dental and vision insurance plans; FSA, HSA (with employer match); Short-Term & Long-Term Disability insurance; Life Insurance / AD&D; and more electable benefits.
• 401k with a 4% match.
• Home internet and mobile phone plan stipend, commuter benefits, and a home office stipend.
• Employer Stock Option Program.