TL;DR

Training & Development Lead (L&D): Designing, delivering, and scaling learning ecosystems for the Customer Support organization with an accent on onboarding, compliance, and continuous learning programs. Focus on architecting cohesive curricula, standardizing career pathways, and enabling exceptional service delivery through robust training initiatives.

Location: Remote (USA)

Salary: $80,000–$90,000

Company

%hirify_global% is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security.

What you will do

Design and own end-to-end onboarding programs for Support roles, including curricula and certifications.
Manage the Support compliance training calendar, ensuring timely completion and alignment with policies.
Launch and scale continuous learning programs, facilitating workshops and enabling product launches.
Define competency frameworks, career ladders, and individual growth plans for Support teams.
Create high-quality learning assets and administer the LMS for content management and reporting.
Measure and report KPIs, tying training impact to business outcomes like time-to-proficiency and QA scores.

Requirements

5+ years in L&D, Enablement, or Support Training within a SaaS or operations-heavy environment; 2+ years owning role-based curricula end-to-end.
Demonstrated expertise in adult learning principles, instructional design, and facilitation across ILT/VILT/eLearning.
Proven experience building onboarding programs and continuous learning that measurably improve ramp time and quality.
Strong program management skills, able to run calendars, cohorts, and cross-functional dependencies.
Data-driven approach to building dashboards and interpreting QA and operational metrics.
Familiarity with tools such as an LMS (e.g., Docebo, WorkRamp) and support systems (e.g., Zendesk, Salesforce Service Cloud).
Ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment.

Nice to have

Relevant certifications (e.g., ATD, CPTD, CTP).
Experience with sandbox/lab environments.
Basic multimedia/video editing.

Culture & Benefits

Flexible PTO and 11 company holidays.
Fully-paid health benefits plan for employees, including Medical, Dental, Vision, and an HSA match.
12 weeks of 100% paid parental leave, with additional physical recovery time for birthing parents.
Fertility & Family Benefits ($50,000 lifetime maximum) and Caregiver Support.
WFH Stipend ($150/month), Productivity Stipend ($300/year), and Home Office Stipend ($750 one-time).
Pet Insurance and Carta Tax Advisor sessions.