TL;DR

Technical Account Manager (Cybersecurity): Managing the technical relationship and success of large enterprise and federal customers with an accent on product deployment and security program guidance. Focus on understanding business objectives, resolving technical issues, and advocating for customer requirements within %hirify_global%.

Location: Hybrid role based out of either our Tampa, FL or Austin, TX office.

Company

%hirify_global% is a cybersecurity company focused on creating a secure digital world for its customers, industry, and communities by challenging possibilities and driving impact.

What you will do

Understand client's business objectives to resolve issues and ensure customer success.
Act as a technical owner for assigned accounts, managing planning and execution.
Become a technical partner, shaping customers' security strategy and programs.
Meet regularly with strategic clients, remotely and on-site, to review status and drive security programs.
Advocate for customer requirements and challenges within %hirify_global% teams.
Direct crisis and incident response, ensuring timely resolution and effective communication.
Maintain strong technical knowledge of %hirify_global% products and mentor staff.

Requirements

5+ years of experience in a technical customer-facing role (e.g., Technical Account Manager, Professional Services, Sales Engineer, Technical Support Engineer).
Exposure to multiple networking and security technologies.
Knowledge of project management and strong account management skills.
3+ years of hands-on experience with Linux, including supporting Linux-based applications.
3+ years of networking experience.
Excellent customer service and communication skills, both written and oral.

Nice to have

CISSP, CEH, Security+, OSCP or similar certifications.
SQL experience.
Scripting language experience.
Proficiency with %hirify_global% or similar products.
Penetration Testing experience.
1+ years of security experience.

Culture & Benefits

Dynamic and collaborative workplace that welcomes new ideas.
Opportunity to solve tough challenges in cybersecurity.
Commitment to diversity, equity, and inclusion in employment.
Emphasis on upholding high standards of security and privacy.