Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Ensuring high adoption and business value for high-value accounts using hirify.global, with an accent on building trusted advisor relationships with executive sponsors. Focus on managing customer implementations, expanding use cases, and developing product expertise to drive product vision.

Location: Hybrid in London

Company

hirify.global is an AI-powered business planning and performance management platform built for agility and scale.

What you will do

• Manage customer implementations of hirify.global and ensure high adoption.
• Navigate multiple departments to expand use cases and business value of hirify.global.
• Deliver presentations and trainings, and provide recommendations on best practices.
• Lead the development of the hirify.global community through thought leadership and events.
• Develop deep product expertise and work closely with the product team on vision and roadmap.

Requirements

• BA/BS degree required.
• 5 years of experience in customer success, account management, or a similar role within a software/SaaS company.
• Proven track record of effectively managing a high-volume of accounts, driving customer adoption, satisfaction, renewals, and expansion.
• Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement.
• Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment.

Nice to have

• MBA or other relevant advanced degree.
• Proven track record of building strong C-level executive relationships.
• Experience preparing and delivering presentations targeted to a senior audience.
• Ability to explain technical solutions, establish goals, and provide reporting/dashboards.

Culture & Benefits

• Competitive package and stock options.
• Bike2work scheme.
• Trust and flexible working hours.
• Annual company offsite and offices in major cities (New York, San Francisco, Toronto, Paris, London).
• High-end equipment provided.
• Remote-friendly environment.

Hiring process

• Background checks conducted in accordance with applicable laws and regulations.
• AI tools may be used to support parts of the hiring process, but human judgment makes final decisions.