Customer Success Manager

TL;DR

Customer Success Manager: Managing post-sales customer relationships and service delivery coordination with an accent on billing accuracy and customer retention. Focus on driving renewals, upsell opportunities, and stakeholder alignment in hybrid cloud environments.

Location: Mexico, Mexico City

Company

hirify.global is a global technology powerhouse with a $69 billion revenue, ranked #196 in the Fortune Global 500, delivering AI-enabled devices, infrastructure, software, and services worldwide.

What you will do

• Serve as trusted advisor and main post-sales contact for enterprise customers
• Lead onboarding, implementation, and adoption efforts for TruScale services
• Ensure billing accuracy for fixed and variable consumption models
• Drive renewals, retention, and revenue growth through proactive engagement and upselling
• Conduct regular business reviews and success planning with stakeholders
• Coordinate across Sales, Product, Support, Legal, and Finance teams

Requirements

• Location: Mexico
• 2-5 years of account management, consulting, project management, or sales experience
• Client-facing experience in technology companies; subscription business model preferred
• Ability to manage multiple projects with attention to detail
• Experience engaging with C-Level clients in B2B environments
• English and Spanish communication skills required