Group Product Manager (AI)

TL;DR

Group Product Manager (AI): Defining strategy and leading product groups responsible for the end-to-end Enterprise experience across Building, Supervising, and Multichannel Execution with an accent on foundational tooling for creating LLM-powered agents, human supervisor interfaces, and multi-channel text experiences. Focus on driving market adoption, platform stability, and establishing a unified, world-class experience for largest enterprise customers.

Location: London, United Kingdom (with flexibility to work from outside of the UK for up to 6 months each year)

Company

hirify.global automates customer service through lifelike voice assistants that enable customers to lead conversations, trusted by enterprises to automate millions of customer interactions daily.

What you will do

• Define and lead the Enterprise Platform Vision and Portfolio Strategy across Building, Supervisor, and Chat/Multichannel Experiences.
• Oversee the entire product lifecycle from discovery and strategic prioritization to iterative development, launch, and optimization.
• Drive organisational alignment and thought leadership, bridging executive strategy, complex customer needs, and technical execution.
• Define features and tools for creating, configuring, testing, and deploying high-quality, LLM-powered agents at scale (Building Experience).
• Lead the development of tooling for human oversight, reporting, quality assurance, and intervention workflows (Supervisor Experience).
• Guide the strategy for extending and unifying the agent experience across all text surfaces (Chat/Multichannel Experience).
• Direct Go-to-Market strategy for Enterprise, including beta programs, launch kits, and pricing/packaging.
• Develop and mentor a team of Product Managers, fostering a high-performing, data-driven culture.

Requirements

• 8+ years of Product Management experience, with a minimum of 3 years managing, mentoring, and leading a team of Product Managers across different product lines.
• Proven experience driving the product lifecycle for multiple, interconnected B2B or Enterprise SaaS products at scale.
• Exceptional ability to use qualitative customer insights and quantitative business data to define, validate, and evolve a portfolio-level product strategy.
• Demonstrated track record of being ROI-driven, maximising the impact of resources across multiple teams.
• Superior communication skills, with the ability to articulate complex strategies and results to diverse audiences.
• Strong technical background (Bachelor’s or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience).

Nice to have

• Experience working on a global B2B or Enterprise SaaS product with a significant international footprint.
• Previous experience as a Group PM or Director-level product leader.
• Experience defining, measuring, and moving quantitative success metrics for sophisticated conversational AI, contact center, or B2B ML/AI platform solutions.
• Familiarity with enterprise-grade platform components, including contact center/CRM integrations, supervisor and analytics tooling, and core conversational AI/NLP technologies.

Culture & Benefits

• Participation in the company’s employee share options plan.
• 25 days holiday, plus bank holidays.
• Flexible working from home policy and ability to work from outside of the UK for up to 6 months each year.
• Access to health and wellness benefits including TELUS Health EAP, enhanced parental leave, Bike2Work scheme, and private healthcare and dental cover.
• Annual learning and development allowance and a one-off WFH allowance for home office setup.
• Company-funded fertility and family-forming programmes, and a menopause care programme with Maven.
• Values-driven culture focused on excellence, ownership, continuous improvement, bias for action, disagree and commit, and building for people.