Player Support Manager (Gamedev)

TL;DR

Player Support Manager (Gamedev): Ensuring exceptional player experience by resolving issues, improving support processes, and building communication channels with an accent on technical problem-solving, managing player feedback, and collaborating with cross-functional teams. Focus on taking ownership of support initiatives, responding to app store reviews, and publishing helpful guides to drive player satisfaction.

Location: Remote (Cyprus office available)

Salary: Competitive, based on interview results and annual performance reviews

Company

hirify.global is an international mobile free-to-play game publisher founded in 2017, renowned for titles like Gold & Goblins, Idle Lumber Empire, and Idle Outpost.

What you will do

• Resolve technical problems and game issues reported by players.
• Respond to player reviews in app stores.
• Prepare and publish guides for players and the team.
• Inform the product team about current game issues and work on solutions.
• Improve the product support process.
• Follow support team instructions, regulations, and KPIs.

Requirements

• Proficient in using ticket systems (e.g., Helpshift, Zendesk, Salesforce).
• Knowledge of mobile, desktop, and web application development basics, including client-server interaction, APIs, and SDKs.
• Basic experience with Power BI, Tableau, Qlik, or similar tools.
• English: B2 level proficiency or higher.
• Basic SQL knowledge.
• Experience with Datagrid or other database interaction programs.

Culture & Benefits

• Flexible work environment: remote or in our Cyprus office.
• Paid holidays and sick leave.
• Bonus system tied to company success.
• Opportunities for conferences, workshops, and meetups.
• English classes.
• Corporate parties, team-building events, and holiday gifts.
• Free lunches in offices.

Hiring process

• Stage 1: Test Task
• Stage 2: HR Interview
• Stage 3: Technical Interview
• Stage 4: Job Offer