Platform Success Manager

TL;DR

Platform Success Manager: Serve as a strategic advisor and trusted partner to enterprise customers leveraging the hirify.global Platform, ensuring measurable value through effective platform adoption, operational alignment, and ongoing engagement. Focus on driving customer success by aligning platform capabilities with strategic goals, ensuring both business impact and operational excellence.

Location: Remote from United Kingdom

Company

hirify.global is a leading global analytics software company helping businesses in 100+ countries make better decisions using AI, machine learning, and optimization.

What you will do

• Build and maintain strong, trust-based relationships with business stakeholders, product owners, and executive sponsors.
• Conduct strategic planning and regular business reviews to align platform usage with customers' evolving goals.
• Drive value realization by linking platform capabilities to business outcomes across various industries.
• Lead enablement and ongoing engagement efforts to maximize customer adoption and satisfaction.
• Partner with technical teams (DevOps, Engineering, IT) to ensure secure, scalable, and compliant platform deployments.
• Act as the voice of the customer across internal teams, influencing product direction and support priorities based on field insights.

Requirements

• 5+ years of experience in customer success, platform consulting, or strategic account management, preferably with enterprise SaaS/PaaS platforms.
• Demonstrated ability to engage both business and technical stakeholders, translating complex concepts into clear value propositions.
• Strong business acumen and experience driving measurable outcomes in highly regulated or data-driven industries.
• Familiarity with cloud-native platforms (AWS, Azure, GCP), APIs, and platform health metrics.
• Excellent communication, facilitation, and stakeholder management skills.
• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.

Culture & Benefits

• An inclusive culture reflecting core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• Opportunity to make an impact and develop professionally through valuable learning experiences.
• Highly competitive compensation, benefits, and rewards programs.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events.
• The freedom to develop your skills and grow your career.