TL;DR

Staff Product Designer (Fintech): Lead design of AI-powered internal and client-facing tools to improve client experience operations, focusing on systems design, UX, and collaboration with engineering and product teams. Focus on designing intuitive, data-informed solutions that empower customer support agents and enhance client interactions.

Location: Remote (Canada / US)

Company

%hirify_global% is the largest fintech company in Canada, helping millions achieve financial freedom through transparent, low-cost financial services powered by smart technology.

What you will do

Own and lead design for Client Experience Operations products and roadmap.
Collaborate closely with engineering, data science, and product management to solve design challenges.
Lead design of AI-powered tools for customer support agents and client interactions.
Create concepts and prototypes with appropriate fidelity to visualize ideas.
Use user research and data to inform product strategy and design solutions.
Stay current with industry trends and emerging technologies to innovate product design.

Requirements

Location: Must be based in Canada or the US (remote).
Proven experience in systems design and strong UX thinking.
Passion and knowledge of AI tools and workflows.
Strong collaboration and communication skills across teams.
Experience leading user research and translating insights into design.
Ability to work independently and drive projects forward.

Nice to have

Knowledge and interest in front-end technologies.

Culture & Benefits

Competitive salary with top-tier health benefits and life insurance.
Retirement savings matching plan.
20 vacation days plus unlimited sick and mental health days.
Wellness and professional development budgets.
90 days international work program.
Employee Resource Groups supporting diversity and inclusion.
Company-wide wellness days off.