Staff Product Designer (Fintech)

TL;DR

Staff Product Designer (Fintech): Lead design of AI-powered internal and client-facing tools to improve client experience operations, focusing on systems design, UX, and collaboration with engineering and product teams. Focus on designing intuitive, data-informed solutions that empower customer support agents and enhance client interactions.

Location: Remote (Canada / US)

Company

hirify.global is the largest fintech company in Canada, helping millions achieve financial freedom through transparent, low-cost financial services powered by smart technology.

What you will do

• Own and lead design for Client Experience Operations products and roadmap.
• Collaborate closely with engineering, data science, and product management to solve design challenges.
• Lead design of AI-powered tools for customer support agents and client interactions.
• Create concepts and prototypes with appropriate fidelity to visualize ideas.
• Use user research and data to inform product strategy and design solutions.
• Stay current with industry trends and emerging technologies to innovate product design.

Requirements

• Location: Must be based in Canada or the US (remote).
• Proven experience in systems design and strong UX thinking.
• Passion and knowledge of AI tools and workflows.
• Strong collaboration and communication skills across teams.
• Experience leading user research and translating insights into design.
• Ability to work independently and drive projects forward.

Nice to have

• Knowledge and interest in front-end technologies.

Culture & Benefits

• Competitive salary with top-tier health benefits and life insurance.
• Retirement savings matching plan.
• 20 vacation days plus unlimited sick and mental health days.
• Wellness and professional development budgets.
• 90 days international work program.
• Employee Resource Groups supporting diversity and inclusion.
• Company-wide wellness days off.