TL;DR

Technical Services Officer (Service Desk): Supporting the corporate IT environment, troubleshooting and resolving incidents related to hardware, software, applications, and networks with an accent on providing top-quality service. Focus on improving stability, performance, service quality, and efficiency by taking ownership of tasks and maintaining IT infrastructure.

Location: Tallinn

Company

%hirify_global% is a large iGaming company with 1700 employees across 7 offices, with 900 based out of its Malta HQ.

What you will do

Act as the first point of contact for troubleshooting and resolving incidents and service requests related to hardware, software, applications, and network problems.
Utilize available tools during the diagnosing and execution stages of incidents and service requests.
Route incidents and service requests that require reassignment to other service teams or third-party suppliers.
Track and retain ownership of incidents and service requests to ensure service levels are met and resolution is achieved quickly.
Continually observe a security-aware approach.

Requirements

Experience with Desktop Products (MS and MacOS Operating Systems, Office Products).
Experience with PowerShell scripting.
Experience with Core server infrastructure (Active Directory, DNS, DHCP, Office 365, MS SCCM, and MS Intune).
Experience with General Network Troubleshooting.
Professional working proficiency in English required.

Nice to have

Tertiary Education and/or a bachelor’s degree in IT / Computer Science.
ITIL certification (current).
Experience on traditional On-Prem infrastructure, including servers and storage components.
Experience on infrastructure including Cloud Services (especially AWS and Azure).
Automation, Security, Configuration, and Version Management skills.
Coding Experience and Scripting Skills (C#, Python, PowerShell, Node JS).
Vendor-specific certifications (AWS, Microsoft, VMWare).

Culture & Benefits

Work in a fast-paced, dynamic, and fun environment.
Opportunity to challenge yourself and push boundaries.
Emphasis on making a difference daily and taking ownership of tasks.
Value knowledge sharing and documentation via online tools.
Work under minimal supervision and succeed as a team.