Relationship Manager, Scale (AI Customer Service)

TL;DR

Relationship Manager, Scale (AI Customer Service): Building relationships with hirify.global’s scaled business customers, ensuring revenue growth and customer retention with an accent on understanding business pains and providing solutions. Focus on developing strategic territory plans for upsell, cross-sell, and expansion, while accurately forecasting sales pipeline.

Location: Hybrid (must be based in the Greater Chicago Area, required to be in the office at least three days per week)

Salary: $99,000–$118,000

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

• Build relationships with hirify.global’s scaled business customers ensuring revenue growth and customer retention.
• Work with current customers to understand their business pains and provide solutions based on the platform.
• Develop strategic territory plans outlining opportunities for upsell, cross-sell, and expansion.
• Develop advanced knowledge of customers' businesses and goals while accurately forecasting sales pipeline.
• Collaborate with Marketing, Product, and Customer Success by providing customer feedback.
• Track and report all key metrics related to customer growth, retention, and product usage growth.

Requirements

• 2+ years selling SaaS products, ideally 1+ years in a closing role.
• Ability to manage a large book of business (200 accounts).
• Strong sales instincts and track record of hitting and exceeding quota.
• Exceptional written and verbal communication skills.
• Comfortable and energized operating and problem-solving in a fast-moving organization.
• Exhibits a growth mindset, intellectual curiosity, and ambition.

Culture & Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off policy and Paid Parental Leave Program.
• 401k plan & match.
• Fun events for hirify.globalrades, friends, and family.