Senior Account Manager/Team Lead

#hybrid #vacancy #fintech #account #KAM #PSP #crypto #Riga

We are looking for a strong Senior Account Manager/Team-lead type who is fully autonomous, proactive, and capable of managing key merchant relationships without supervision.

Our client is a stable and well-established payment processing company operating in high-risk industries. The company values long-term relationships, reliability, and a positive internal culture. They focus on solving client challenges efficiently and maintaining consistent service excellence.

Key Responsibilities:
- Manage and develop relationships with high-risk merchants (Asia focus)
- Serve as the main point of contact for clients: support, escalations, performance updates
- Oversee onboarding, transaction monitoring, and ongoing operational flows
- Optimize client performance and improve satisfaction/retention
- Collaborate with internal teams: risk, tech, compliance, operations
- Identify upsell/cross-sell opportunities
- Ensure smooth communication and issue resolution with minimal supervision

Requirements:
- 2-3+ years of experience in PSP, payment processing, or crypto acquiring
- Strong background in client or partner management
- Solid understanding of payment flows, settlement cycles, chargebacks, and risk processes
- Fluency in English and Russian (strong working proficiency)
- On-site/Hybrid format in Riga

Key Soft Skills:
- Proactive, problem-solving mindset
- Strong communication skills
- Ability to build long-term merchant trust
- Loyalty, responsibility, ownership mindset

What We Offer:
- Competitive compensation.
- Stable and supportive work environment
- Ability to work with international high-risk clients
- Growth opportunities (senior → team lead)

This is a role for someone who understands PSP or crypto processing, knows the business logic behind merchant flows, risk, payouts, and operational processes.

Ready to Join Us?
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